Returns and complaints

Right of withdrawal
As a customer, you have the right to cancel your purchase within 14 days from the date you received your order (or the last item if the order is delivered in multiple parts), without stating any reason.

To exercise your right of withdrawal, please contact us at info@studiofrida.se or request a return directly via your order page in your customer account.

The return must be sent back without undue delay and no later than 14 days after you have notified us of your withdrawal. Studio Frida will send you a return shipping label.

You are responsible for the return shipping cost. If you return your entire order, the cost of return shipping is the same as the cost of shipping to you. If you return parts of your order, the cost of return shipping will be less than the shipping to you. The reason is that shipping costs are calculated based on the weight of the products. The cost of return shipping will be deducted from your refund.

We will refund the full amount, including standard shipping costs, within 14 days from the date we have received the return or proof that it has been sent.

When returning products, it is important that you pack them well, preferably in the same packaging you received them in. Ceramics can easily break during shipping.

Complaints
If an item is faulty or damaged upon delivery, you have the right to make a complaint in accordance with the Consumer Purchase Act.

Check your order when you receive it and contact us if the products are defective, damaged, or if you have received the wrong products.

In the event of a complaint, the purchase price will be refunded and Studio Frida will cover all shipping costs.

Exchanges
The fastest way to ensure you get what you want is to return the product you have, and once the return is approved, purchase the new product.